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Privacy Policy

Version

The version of the Privacy Policy put forth is 1.0 from 01.04.2024.

If you are unsure whether this is the latest version of the Terms and Conditions, please contact Medlife Diagnostic Laboratories, Inc. by the means provided at the end of this document.

Purpose of the Privacy Policy

At Medlife Diagnostic Laboratories, Inc., (hereafter “MedlifeDiagnostic” or simply “Medlife”), accessible from https://medlifediagnostic.com (the “website”), one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information that is collected and recorded by Medlife’s Software Applications and how we use it in order to offer you a professional experience.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us using the details from the “Means Of Contact” section.

Terminology

Site or Website → The set of web pages that are published and maintained by medlife on https://medlifediagnostic.com domain (the site you are on)

App or Application → The set of mobile applications that are published and maintained by medlife on the appropriate application stores.

Software Solutions → Collective denomination for the medlife Website and its Applications.

Feature → Any form of software functionality that is publicly or restrictively made available by medlife to users.

Patient User → Any person who visits the Medlife website either for informational, commercial or professional purposes.

Phlebotomist User –> Any person who uses the Medlife system in order to execute mobile phlebotomy appointments.

Services → The professional services that are offered by “Medlife” to its users 

Content → Any form of intellectual property that is published by medlife on the website, in any digital form (illustrations, images, articles, videos, sound recordings, texts, source code, animations)

Data → Any form of information or content that is provided by the user or generated by medlife in order to ensure the set of features exposed by the medlife website and applications to its users. 

Consent

By using our software solutions (web or mobile applications), you hereby consent to our Privacy Policy and agree to its terms.

Distinct Types of Users

The software Application operated by Medlife facilitates the interaction between two distinct types of users:

  • The Patient User, or the person that download and uses the Medlife application in order to schedule mobile phlebotomy appointments.
  • The Phlebotomist User, or the hired Medlife professional that uses the Medlife application in order to execute mobile phlebotomy appointments

Information We Collect on the Patient User

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you choose to use our mobile application or web applications, we may require you to provide us with certain personally identifiable information as part of your booked appointments. The collected information can be found as follows:

  • Your personal information (first name, last name, date of birth)
  • An avatar photo
  • A photo of your personal ID
  • A photo of your active medical insurance
  • A photo of your recent prescription for performing blood-work
  • An address or location from which you would want the mobile phlebotomy appointment to be performed

How we Use the Information collected from the Patient

This information is used solely for regulatory compliance purposes and for facilitating the mobile phlebotomy services put forth by Medlife. The documents and information that you submit as part of an appointment or your profile are used for:

  • Identifying you personally
  • Verifying your active medical insurance
  • Assessing your medical prescription
  • Scheduling your appointment with us.
  • Processing your blood draw requests
  • Offering you a more personalized experience

The data that you provide is used in order to process your blood-work while offering best in class quality of service in offering blood-work diagnostics services.

Information We Collect on the Phlebotomist User

The phlebotomist user is a professional user that works in the service of Medlife. The information that is collected about this type of user is:

  • The personal information (first name, last name, date of birth)
  • An avatar photo
  • The precise location while executing a mobile phlebotomy appointment
  • The route history and appointment history for the performed mobile phlebotomy appointments

How we Use the Information collected from the Phlebotomist User

This information is used solely for regulatory compliance purposes and for facilitating the mobile phlebotomy services put forth by Medlife. The information that is collected about the phlebotomist is used for:

  • Operating the map navigation feature of the Medlife mobile phlebotomy app
  • Showing your coordinated to the Patient User in realtime
  • Verifying routes performed by the phlebotomist on appointments that have been booked through the app
  • Reporting statistical information about these performed routes in order to improve the overall quality of service

General use of information

The general purposes for collecting data through the Medlife platform is to:

  • Provide, operate, and maintain our mobile application
  • Improve, personalize, and expand our mobile application
  • Understand and analyze how you use our mobile application
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the mobile application, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud
  • Log Files

Medlife’s Software Applications follows a standard procedure of using log files. These files log users when they use our applications in order to track and report suspicious behavior through the system. The information collected by log files include: 

  • Unique user identifier
  • Internet protocol (IP) addresses, 
  • Device type
  • Internet Service Provider (ISP)
  • Date and time stamp
  • Referring/exit pages 
  • Possibly the number of clicks. 

These collected pieces of information are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Like any other website, Medlife’s Software Solutions uses ‘cookies’. These cookies are used to store information including users’ preferences, and the pages on the application that the user accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on users’ browser type and/or other information.

Revealing

Revealing of information towards service providers

This section establishes the circumstances in which we will reveal your data to third parties and any other supplementary purposes for which we use your data. We use a series of service providers that are important for the development of our business and that process your information for us and on our behalf, respectively: 

  • Telephone service providers: firebase.google.com
  • E-mail service providers: firebase.google.com
  • IT service providers: firebase.google.com
  • Website developers: https://abac.software
  • Web hosting service provider(s): firebase.google.com
  • Marketing service providers: mailchimp.com / hubspot.com / inspectlet.com
  • E-mail marketing service providers: mailchimp.com

Your information will be shared with these service providers, where it is necessary in order to offer you a requested service, irrespective of whether this request is to access our site or to order goods and  services from us. We do not display the identity of our service providers publicly, for security reasons and for competition reasons. Nevertheless, if you want further information about the identity of service providers, please contact us directly by means of our contact form from the page https://medlifediagnostic.com/contact-us/ or by e-mail at the address admin@medlifediagnostic.com and we will provide you with such information in cases where you have a legitimate reason for requesting it.

Revealing of information towards Medlife personnel

This section establishes the circumstances in which we will reveal your data to Medlife internal  parties for which we use your data. We use a series of administrative users that can view your private data. The types of users and the data that they can see is presented in the following table:

  • Administrators → Can see
    • First Name
    • Last Name
    • Phone Number
    • Email Address
    • Provided bloodwork pickup address
    • Photo of personal ID
    • Photo of insurance
    • Photo of prescription
  • Phlebotomists:
    • First Name
    • Last Name
    • Phone Number
    • Provided bloodwork pickup address
  • Doctors:
    • First Name
    • Last Name
    • Phone Number
    • Email Address
    • Provided bloodwork pickup address
    • Photo of personal ID
    • Photo of insurance
    • Photo of prescription
    • Revealing of information towards legal entities

Indicating possible criminal acts or threats against public safety to a competent authority.

If we suspect that criminal behaviour or potential criminal behaviour took place, we will need, in certain circumstances, to contact a competent authority, such as the police. This could be the case, for example, if we suspect a fraud or a cybernetic crime has been committed or if we receive threats or malicious communications towards us or towards third parties. 

In general, we will have only to process your information for this purpose, if you were involved or affected by such an incident in some way.

The legal ground for processing: our legitimate interests (article 6 paragraph (1) letter (f) from the General Data Protection Regulation).

Legitimate interest: preventing criminality or suspected criminal activity (such as fraud).

Regarding the application or the potential application of our legal rights 

We will use your information regarding the implementation or the application potential of our legal rights, including, for example, the exchange of information with debt collection agencies, if you do not pay the owed amounts when you are contractually obliged to do so. Our legal rights can be contractual (in case we concluded a contract with you) or non-contractual (such as the legal rights that we have based on copyright or tort liability).

Legal ground for processing: our legitimate interests (article 6 paragraph (1) letter (f) from the General Data Protection Regulation).

Legitimate interest: to impose our legal rights and to take measures to ensure our legal rights.

Regarding a litigation or a legal or potentially legal procedure 

It is possibly necessary to use your information if we are involved in a litigation with you or with a third party, for example, either for dispute resolution or as part of mediation, arbitration or to implement a judicial decision or of a similar process. 

The legal ground for processing: our legitimate interests (article 6 paragraph (1) letter (f) from the General Data Protection Regulation).

Legitimate interest: dispute resolution or that of potential litigations.

For continuously abiding by laws, regulations, and other legal requirements 

We will use and process your information in order to observe the legal obligations to which we are subjected. For example, it is possibly necessary to reveal your information based on a judicial decision or a subpoena, if we receive one. 

The legal ground for processing: observing a legal obligation (article 6 paragraph (1) letter (c) from the General Data Protection Regulation).

Legal obligation: legal obligations to reveal information, established in our task by internal or international regulations.

The legal ground for processing: our legitimate interests (article 6 paragraph (1) letter (f) from the General Data Protection Regulation).

Legitimate interest: in case the legal obligations are part of the laws of another country and were not integrated into the legal framework of US, we have a legitimate interest to observe these obligations.

User Rights

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Means of Contact

In order to contact “Medlife” for purposes regarding the safe and legal use of the solutions put forth, the user has the following options for contacting us:

  • Address → 1717 Brunswick Pike, Lawrence Township, NJ 08648 
  • Phone → +1 (855)5155005
  • Email → admin@medlifediagnostic.com

“Medlife” does not agree with being contacted using its Means of Contact for promotional purposes.